Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

What items are returnable? 

Or

What items are non-refundable? 

 The following items cannot be returned:

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

Only in the case of a faulty or damaged product: We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and after receiving the faulty unit from you, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

How do I ship back the items?

Items shall be shipped back at your own cost.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at contact@uvcareshop.com